FI APS EM FX eTrading Support

London, Permanent Contract

For a leading Investment Bank within Banking and Financial Services, employing over 200,000 people across 80 countries and 5 continents.

The APS EM group (Application Production Support Electronic Markets) is a global team providing services directly to the global FX, Rates, eCommerce and Credit businesses within the Fixed Income group. The FX business has over 100 traders in 4 centres, and is headquartered in London. Its management is committed to raising its level to a position within the top 5 of FX banks through investment in the business and technology. The FX eTrading Support team handles connections to FX markets (Reuters, EBS, FXall, Currenex, 360T …), connection to huge number of direct clients, Order Management, Pricing, Hedging, Market Making, Market Taking, Algorithmic trading.
Support staff is organising globally on a Follow the Sun model. In London, rotas are in place to cover from 7am to 7pm on weekday, most of Saturday and Sunday afternoon.
The FX e-Trading Support team is First and Second line support (3rd line being development). Users are mainly traders. London looks, as First line, after the Europe based users.

Key responsibilities
Incident and Problem Management

Manage/Own P1/P2 incidents and problems end to end
Communicates with internal users and management over incidents and post-mortems
Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
Diagnoses issues: establishes their root case
Initiates task force over critical incidents
Liaises with upstream and downstream systems support teams as appropriate

Application Monitoring and follow up

Responsible for global uptime target of 99.9%, across the whole FX ETR platform
Coverage of below FX applications production implementation, troubleshooting and monitoring:
Market access (connectivity, protocol definition issues, latency analysis)
Algorithmic hedging (strategies, orders configuration, OR setup)
Algorithmic (GTD, GTC) and OBO trading (stop, limit, call, fixings, linked orders)
Pricing (Spot/Outright)
Market making Gateways (spot/outright/STP trading)
Market taking platforms (liquidity sourcing)
Position management and integration
Booking flow and related coherence cache
Client orders management platform
Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
Performs system administration
Updates the relevant Production KPIs
Migration of our monitoring to SCADA using Python scripts

Skills and Experience
Good knowledge of FX business and electronic trading principles (Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover, Fixings, etc…)
Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspective
Good IT knowledge required:
SQL Server, Oracle commands
Windows, UNIX commands

Additional recommended IT knowledge:
Communication: TCP/IP, TIBCO RV, MQ
Scripting: Shell, Python
Market Data mechanisms and protocols (RMDS, FIX, TOF)

Candidate Profile
First class degree of top university, with strong scientific background - mathematical or/and IT
High motivation to learn a huge and complex environment
Candidates must have relevant experience in a similar role, the majority of which should have been gained within Front Office Trading. They must be experienced in providing support as part of a team, and have practical understanding of the criticality of trading applications
The role focuses specifically on FX products, FX knowledge would be appreciated

What you will love about Margo
Ability to work within an international Consulting company, a leader within the industry in France
Ambitious projects in Financial Services
Permanent or Contractor
Competitive benefits; Health care, pension, bonuses
Opportunities for development (planning career paths, trainings, switch between projects, including changes of position, opportunities to engage in additional activities)
Very good atmosphere of work, integration events


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