Problem Manager (Ref.: MM/0419)

Incident Management - ITIL - Problem Management
Wrocław, Permanent or B2B contract

Are you creative and passionate about problem management? You want to work in financial area in agile environment? Join Margo!

Role overview:
The primary objectives of Problem Management are to prevent IT Incidents and the resulting problems from occurring, to eliminate recurring problems and to minimize the impact of Incidents that cannot be prevented. Problem Management includes activities to identify, diagnose and remediate problem root causes and contributing factors.

As a Problem Manager you will support production stability by managing the lifecycle of problems, ensure adherence to the standard Problem Management process and contribute to stability reporting and analytics across IT globally.

As a member of the team, you are responsible for:

  • Ensuring timely and consistent execution of the problem management process

  • Conducting Post Mortem workshops for critical business impacting problems

  • Leading technology-aligned problem review forums

  • Producing Data Quality Reports to address any missing information in problem records

  • Collaborating with IT teams, Technology Leads and Key Stakeholder’s on a daily basis

The position is ideal for you if:

  • You have experience in service management processes (Incident, Change. Request, Service Desk, etc.)

  • You have very good communication, presentation and stakeholder management skills

  • You have experience in analyzing, reporting and presenting incident or problem data

  • You know how to coordinate resources across various teams, manage difficult discussions and lead meetings with IT Technology Leads

  • You have ITIL Foundation Certificate

  • You speak English very well

Joining Margo you can expect:

  • Ability to work in international consulting company in ambitious projects

  • Permanent contract or B2B cooperation

  • Benefits such as medical care and sports card

  • Co-financing of trainings, certification exams and post-graduate studies

  • Internal training and the possibility of using our know-how

  • Possibility to use our library free of charge

  • Individual approach and development opportunities (career path planning, ability to change the project and position, possibility to get involved in outside-project activities with additional remuneration)

  • Possibility to influence the shape of the company, openness to your ideas and willingness to implement them

  • Very good working atmosphere, integration events


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